Maryland Department of Human Services
The Maryland Department of Human Services operates a state-run child welfare system with more than 1200 employees and a strong local focus. They decreased state job vacancies statewide in 2023; however, several local departments are still experiencing higher than average rates that exceed 17%. They are working with the QIC-WA to identify innovative strategies to ensure that they maintain a workforce that can best meet the needs of children and families in Maryland.
Maryland's Workforce Development Strategies
By recognizing their workforce as a key internal customer, the Maryland Department of Human Services intentionally centers the people at the heart of the organization while maintaining a focus on measurable progress. In this short video, the Deputy Secretary for Talent and Customer Service explains how the agency’s core values can guide workforce development.
2026 Snapshot
This one-pager is a point-in-time snapshot of the work that the Maryland Department of Human Services is doing with the QIC-WA to advance their workforce analytics goals.
Summary of a Hiring Dashboard
The dashboard integrates application and hiring data into a single interactive reporting environment. It was designed to improve visibility into the hiring process.
2025 Progress Update
This video features members of the Maryland Department of Human Services discussing their efforts to use analytics to support their child welfare workforce.