Hiring Dashboards in Action

Every child welfare agency depends on a steady pipeline of qualified candidates. Between submitting an application and getting hired, potential employees may exit the process or be screened out for a variety of reasons. Some barriers are organizational, such as lengthy hiring timelines, while others relate to candidate qualifications. Understanding the strengths and limitations of the hiring process is essential to sustaining a stable workforce that succeeds in meeting the needs of the children and families served by the child welfare agency.

Dashboards can help agencies visualize and better manage their recruitment and hiring process. Child welfare decision makers often want to track key metrics such as the number of applicants, time to hire, and selection ratios to ensure a stream of qualified candidates are available to join the workforce. The Quality Improvement Center for Workforce Analytics (QIC-WA) worked with two sites to create workforce data dashboards that highlight indicators that can help agencies better manage their recruitment and hiring processes.

The QIC-WA met with data analysts, dashboard end-users, HR leaders, and managers at multiple levels of state and local child welfare agencies to create dashboards that would respond to the information needs ofthe jurisdiction. Different platforms were used based on agency resources and capacity, but similar outcomes were reached as complex data was converted into actionable information.

• California partnered with the QIC-WA to develop a Social Worker Recruitment & Hiring Dashboard to bring more transparency to the state HR agencies’ role in recruiting and hiring county child welfare workers.

• Maryland workedwith the QIC-WA to create a Hiring Dashboard to improve visibility into the hiring process by making recruitment data easier for leaders, program managers, and human resources staff to use.

Interested in creating a hiring dashboard? The Developing a Child Welfare Workforce Dashboard How-to Guide provides a step-by-step process to support child welfare and HR teams with the tools necessary to turn hiring data into a living narrative. Explore the California and Maryland examples to see what is possible and learn how your agency can use hiring datato support better workforce decisions.

Contact the QIC-WA if you have questions or are seeking additional support at contact.qic.wa@gmail.com.

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